Prohibited Activities

Clients may not use HV Web Online services for any illegal, abusive, deceptive, fraudulent, unauthorized, or harmful activities, or for any activity that creates risk to HV Web Online, its systems, its providers, its clients, or the public.

• Hosting, distributing, transmitting, or facilitating malware, viruses, ransomware, spyware, trojans, malicious code, or harmful payloads
• Phishing websites, impersonation pages, scams, fraudulent checkout flows, credential harvesting, or social engineering activity
• Distribution, sale, or publication of pirated, infringing, counterfeit, or unauthorized copyrighted materials
• Spam operations, unsolicited bulk email, mailing abuse, or abusive lead generation activity
• Fraudulent, deceptive, misleading, defamatory, unlawful, or harmful content
• Use of services in violation of applicable laws, regulations, court orders, provider rules, or industry requirements

System Abuse

Clients may not attempt to disrupt, overload, probe, exploit, abuse, interfere with, or gain unauthorized access to systems, services, applications, control panels, accounts, networks, or infrastructure.

• Excessive CPU, bandwidth, storage, memory, email, database, or server resource usage
• Unauthorized access attempts, vulnerability scanning, exploitation, brute force attacks, or hacking activity
• Running scripts, bots, automations, cron jobs, applications, or processes that degrade performance or stability
• Interfering with the stability, integrity, availability, security, or reputation of shared or dedicated infrastructure
• Attempting to bypass account limits, suspension controls, access restrictions, billing enforcement, or provider controls

Email Abuse

Email services must not be used for spam, phishing, blacklisting behavior, sender reputation abuse, deceptive communication, or abusive delivery practices.

• Mass unsolicited email campaigns or bulk email sent without valid permission
• Email spoofing, impersonation, forged headers, misleading sender behavior, or deceptive routing
• Repeated abuse complaints, blacklist events, or enforcement actions from recipients, mailbox providers, or vendors
• Use of purchased, scraped, harvested, rented, or otherwise unauthorized mailing lists
• Use of email services in a way that harms sender reputation, domain reputation, provider trust, or deliverability for other clients

Website Content Standards

Clients are solely responsible for all content, media, code, applications, pages, forms, downloads, messages, email campaigns, and digital assets published, transmitted, stored, or made accessible through their services.

Content that is illegal, malicious, infringing, deceptive, exploitative, harmful, abusive, defamatory, threatening, or otherwise inappropriate may be restricted, suspended, disabled, removed, or reported without notice.

HV Web Online is not obligated to monitor all client activity, but may review, investigate, or act on content or account activity whenever reasonably necessary to enforce this policy, protect systems, respond to abuse complaints, or comply with legal obligations.

Client Responsibility for Users & Access

Clients are responsible for all activity occurring through their websites, accounts, admin panels, email accounts, domains, integrations, scripts, automations, users, team members, contractors, and credentials, whether authorized by the client directly or caused by insufficient account security.

Clients must maintain appropriate control over account access, credentials, user permissions, API keys, and third-party integrations connected to their services.

Enforcement

HV Web Online reserves the right to investigate, restrict, suspend, disable, remove, quarantine, block, or terminate services immediately if violations are detected, reasonably suspected, reported by third parties, or if activity creates security, operational, reputational, legal, or provider-compliance risk.

HV Web Online may take such action with or without prior notice, particularly in cases involving abuse, fraud, malware, phishing, spam, legal risk, urgent security issues, provider enforcement, or risk to other customers or infrastructure.

No refunds will be issued for accounts, services, licenses, hosting, domains, email services, or related fees suspended, restricted, removed, or terminated due to policy violations, suspected abuse, provider complaints, or security enforcement.

Third-Party Provider Compliance

Clients must also comply with the terms, acceptable use requirements, anti-abuse rules, technical limits, and enforcement standards of third-party providers involved in service delivery, including hosting providers, registrars, SSL providers, DNS providers, email platforms, security vendors, payment providers, cloud vendors, and related infrastructure providers.

If a third-party provider requires action, restriction, suspension, investigation, content removal, configuration changes, or termination, HV Web Online may comply with such requirements and is not responsible for losses, downtime, or interruptions resulting from third-party provider enforcement or platform rules.

Reporting Violations

If you become aware of misuse of services, abuse, phishing, spam, malware, or other policy violations, please report it to:

info@hvwebonline.com